Privacy Policy of FranklinCovey Benelux


FranklinCovey Benelux collects Personal Data or information about you through its events, such as training courses and workshops, website(s), application(s), campaigns, and other services (hereinafter: ‘Personal Data’). FranklinCovey Benelux is convinced that the protection of Personal Data is of fundamental importance.

FranklinCovey Benelux is the legal Controller for the processing of all Personal Data obtained via the aforementioned channels and concepts. FranklinCovey Benelux is the collaboration consisting of FranklinCovey Netherlands, FranklinCovey Belgium, and FranklinCovey Luxembourg. The website managed by FranklinCovey Benelux is: www.franklincovey-benelux.com

It is very important to us that our service provision is transparent, personal, and reliable. In that context, we believe it is important that you know precisely what Personal Data FranklinCovey Benelux collects and for what purposes we use these Personal Data. This Privacy Statement describes this in a clearly organized manner. FranklinCovey Benelux in any event guarantees that Personal Data is collected, used, and deleted carefully and in accordance with the legislation and regulations.

This Privacy Statement may change from time to time if new developments give cause for this. You can always find the most current FranklinCovey Benelux Privacy Statement at www.franklincovey-benelux.com. If the Privacy Statement is amended, FranklinCovey Benelux will communicate this via its website or by email.

If you have questions about our Privacy Statement, you can address these to:
FranklinCovey Benelux
Attn: Client Engagement Coordinator
Daam Fockemalaan 10
3818 KG Amersfoort
The Netherlands

or submit them using our contact form.

Amersfoort, November 2020

For what purposes does FranklinCovey Benelux collect and process Personal Data?

FranklinCovey Benelux collects and processes Personal Data for the following purposes:

  • Facilitation of training courses and workshops, events, coaching, and presentations;
  • To provide access to online learning courses;
  • To handle payments;
  • To send out offers, news articles and campaigns via email, app, and post;
  • To perform analyses for process improvement, development of products and services, and market research;
  • To support communication and campaigns via social media;
  • To handle complaints and requests for information.
  • To handle disputes;
  • To carry out audit(s).

Personal Data processed by us

FranklinCovey processes your Personal Data because you use our services and/or because you provide this information to us yourself. Below you will find an overview of the Personal Data that we process:

  • First name and surname
  • Data relevant for invoicing
  • Telephone number
  • Email address
  • IP address
  • Other Personal Data that you actively provide
  • Location details
  • Information about your activities on our website
  • Internet browser and device type
  • Information about your surfing behavior on various websites and channels. For more information, see our cookie statement below.

Sharing Personal Data with third parties

FranklinCovey will not sell your information to third parties and will only provide it if this is necessary for: the performance of our agreement with you or your organization, or to comply with a legal obligation. We will enter into a processor’s agreement with companies that process your data on our instruction to safeguard the same level of security and confidentiality of your data. FranklinCovey remains responsible for these processing operations.

Personal Data is provided to supervisory authorities, tax authorities, and investigative authorities only if FranklinCovey Benelux is required by law to do so. Personal Data can also be transferred to recipients in countries outside the European Economic Area in this context. In such cases FranklinCovey Benelux will take the measures that are reasonably necessary to guarantee that your data are protected as far as possible.

Security of Personal Data

FranklinCovey Benelux believes the proper security of Personal Data is very important. FranklinCovey Benelux has therefore taken appropriate technical and organizational measures to secure your Personal Data against loss or any form of unlawful processing. For instance, FranklinCovey Benelux always uses a secure (SSL) connection during the registration process and the sending of contact forms.

Access to and amendment of Personal Data

If you want to know what Personal Data FranklinCovey Benelux collects and uses in relation to you, you can ask FranklinCovey Benelux to send you an overview of these data. In that case, FranklinCovey Benelux will however ask that you send a copy of your identification card. You can submit a request to access data to the FranklinCovey Benelux Client Engagement Coordinator. FranklinCovey Benelux will respond in writing to your request via the email address specified within four (4) weeks. If, based on the overview, you want to have Personal Data corrected, supplemented, deleted, and/or blocked, you can submit a new request for this. FranklinCovey Benelux will also respond to this request within four (4) weeks.

FranklinCovey Benelux and third-party websites

You will find links to other websites on FranklinCovey Benelux’s website. FranklinCovey Benelux is not responsible for how these parties handle Personal Data. To find this out, read the privacy statement of the particular website.

Cookie statement

FranklinCovey Benelux uses cookies and other technologies on its website(s) www.franklincovey-benelux.com (hereafter: ‘FC Website’) and other services. It goes without saying that we want to safeguard your privacy and optimize the user-friendliness of your visit to the FC Website. That is why we feel it is important that you know how, why and what cookies we use. An explanation of FranklinCovey Benelux’s use of cookies is provided below.

What are cookies?
Cookies are small, simple text files that are sent to your browser when you visit the FC Website or app; these files are then saved to your computer’s hard drive or your mobile device’s memory. The browser can send this information back to the FC Website the next time you visit.

What are the other technologies?
JavaScripts and web beacons are standard internet technologies that work with cookies to ensure that a system can collect information (JavaScripts), store this information in small, simple text files (cookies) and subsequently send these files (web beacons). Virtually all existing websites and apps use cookies and other technologies. By using cookies and other technologies, FranklinCovey Benelux ensures that for instance:

  • Browsing the FC Website becomes easier and more pleasant for you;
  • You do not always receive or have to enter the same information every time you use the FC Website;
  • We can provide you with special functionalities;
  • We can keep track of how the FC Website is used and where this needs improvement;
  • We can keep track of how often an advertisement is shown.

FranklinCovey Benelux only uses cookies and other technologies to the extent you have given consent for this in advance. You can personally decide whether you want to accept or refuse cookies. You can also withdraw your consent for cookies at any time. If you do not want to receive any cookies at all, you can adjust your internet browser settings to fully block the use of all cookies. Please note that this may disable some functionalities. You can still consult the FC Website for information about our campaigns and products, however. You can also adjust your Internet browser settings so that your browser alerts you when a cookie is placed. This is explained in more detail further on in this Cookie Statement.

What cookies do we use?
FranklinCovey Benelux uses different types of cookies. An explanation of the cookies we use and for what purposes we use these is provided below.

Functional or necessary cookies
These cookies help the FC Website function properly. These anonymous cookies ensure, among other things, that:

  • Your preferences, such as language, location, and desired number of search results to display, are saved. These cookies also remember the items you place in your shopping basket and information you enter in forms and order forms, for example;
  • Your browser settings are saved so that you can view the FC Website optimally on your screen;
  • You have the option of saving your login details so that you do not need to enter these again each time;
    It is possible to track down abuse of or potential problems on our FC Website and other services. The registration of a number of successive failed login attempts, for instance. No consent is required for the use of these cookies. It is therefore not possible to opt-out of these cookies.

Analytics cookies
FranklinCovey Benelux uses Analytics cookies to study the use of the FC Website. A permanent cookie is then placed on your computer or mobile device. With this cookie, FranklinCovey Benelux obtains insight into how and how frequently the FC Website is used, and changes can be made to the FC Website if necessary on the basis of these data. This is how we make sure that the FC Website is working optimally. FranklinCovey Benelux processes anonymous statistics about visits to its Website. This takes place using a web analysis system. The following data, among others, are saved in the web analysis system via cookies:

  • IP address;
  • Technical properties such as the browser you are using (for instance: Chrome, Safari, Internet Explorer or Firefox) and your computer screen resolution;
  • The page you were on prior to visiting the FC Website;
  • When and how long you visit or use the FC Website;
  • Whether you use functionalities of the FC Website;
  • Which pages you visit on the FC Website.

Third-party social media cookies
These are cookies that enable the functionalities of social media websites. This could be a Google map with interactive directions, for instance, or a Facebook ‘like’ button. The FC Website provides access to various social media, including but not limited to Facebook, Google+, and LinkedIn. These social media cookies enable you to share and suggest information on the FC Website with/to others. If you arrive at a web page that has a social media button and you click on it, that social media party places cookies on your computer or mobile device. These cookies are used to collect information, among other things, about your browser and the websites you visited with your IP address. Videos originating from third parties, including YouTube, for instance, can be shown via the FC Website. These third parties place cookies that make it possible for them to show you the videos. Cookies can also be placed to monitor your browsing behavior across several websites and build a profile of your browsing behavior. The cookies that these third parties place and the data they collect using them are subject to the further terms and conditions of these parties. FranklinCovey Benelux is not responsible for the terms and conditions of third parties. FranklinCovey Benelux refers to the terms and conditions of the following parties: Facebook, Google+, LinkedIn.

Advertising cookies
FranklinCovey Benelux uses these cookies to keep track of how many advertisements and which advertisements you have seen from FranklinCovey Benelux and/or from third parties that are shown via the FC Website.

FranklinCovey Benelux uses so-called re-targeting or re-marketing technologies on the FC Website. This allows us to make you interesting and personalized offers. To be able to do this, FranklinCovey Benelux places cookies that make it possible to monitor your browsing behavior on the FC Website and chart out a profile of your browsing behavior. Based on this profile, FranklinCovey Benelux can show you personalized advertisements on third-party websites. Conversely, there are other parties, such as media agencies and advertising networks, that place advertisements on the FC Website and App. In doing so, they place advertising cookies via the FC Website.

Website and app suggestions, preferences, and interest cookies
These are cookies that remember preferences and interests on the basis of your website visit and app use. Based on these, we sometimes adjust the content of the FC Website for you on your next visit.

Readout of information without cookies
Outside the placement of cookies, FranklinCovey Benelux also reads out information from your browser and mobile device without placing cookies. In doing so, FranklinCovey Benelux collects technical and other properties of your computer or mobile device and the software you are using, such as the type of operating system, the browser settings, plug-ins installed, time zone, and screen size. FranklinCovey Benelux uses this information to be able to monitor your browsing behavior and tailor its services to your use even more closely.

Browser settings and deleting cookies
If you do not want websites to be able to save cookies to your computer, you can adjust your browser settings accordingly. In that case, you will receive a warning before cookies are placed. You can also adjust your settings so that your browser refuses all cookies or only third-party cookies. You can also delete cookies that have already been placed. You can furthermore withdraw at any time the consent you gave FranklinCovey Benelux for placing and reading out cookies by adjusting your browser settings accordingly so that your browser does not accept cookies and/or all cookies already placed in your browser are deleted. This can result in certain parts of the FC Website no longer working or no longer working properly, however.

How you can adjust your browser settings varies from browser to browser. This is explained step by step below:

Deleting cookies in Internet Explorer
Go to the menu Extra > Internet options > General. Under Browsing History, click on Delete. You may not want to delete everything. Make sure that Cookies is ticked in any event and click on Delete.

Deleting cookies in Firefox
Go to Extra > Options > Privacy. Click on Clear your recent history. You can indicate under Details exactly what you wish to erase. In any case, click on Cookies. You can also indicate how old the cookies should be. Select ‘Everything’ here.

Deleting cookies in Chrome
Click on the icon with 3 dashes at the top right. Click on More tools > Clear browsing data. Make sure that ‘Delete cookies and other site and plug-in data’ is ticked. You can also indicate how old the cookies should be. Select ‘Everything’ here.

Deleting cookies in Safari
Click on the radar icon at the top right. Click on Preferences, go to ‘Privacy’ and click on ‘Remove All Website Data’. You can also click on ‘Details’ and delete selected data.

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